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Privacy Policy

OUR GRAND TALES™ — PRIVACY POLICY

Last Updated: 12-20-2025

At Our Grand Tales™, your privacy — and your family’s privacy — matters deeply to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.

1. Information We Collect

We collect information you voluntarily provide to us, including:

Personal Information

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

  • Payment information (processed securely by third-party payment providers)

Customer Content

  • Photos you upload

  • Names, stories, memories, and written content you submit

  • Gift messages or dedications

This content is necessary to create your custom storybook.

2. How We Use Your Information

We use your information solely to:

  • Create and fulfill your custom product

  • Generate digital proofs for your review

  • Communicate with you about your order

  • Process payments and shipping

  • Provide customer support

  • Improve our products and services

We do not sell your personal data or customer content.

3. Photos, Names & Likenesses

By uploading photos or personal content, you grant Our Grand Tales™ permission to use that content only for the purpose of fulfilling your order, including:

  • Design and layout

  • Illustration enhancement

  • Proof creation

  • Printing and quality control

We do not use your photos or stories for marketing or promotional purposes without your explicit permission.

4. Third-Party Services

To operate our business, we work with trusted third parties, including:

  • BigCommerce (ecommerce platform)

  • Payment processors (e.g., credit card providers, PayPal)

  • Design and production tools (e.g., Canva or similar software)

  • Printing and shipping partners

These providers only receive the information necessary to perform their services and are required to safeguard your data.

5. Data Storage & Security

We take reasonable steps to protect your information, including:

  • Secure platforms and encrypted connections

  • Limited access to customer data

  • Use of reputable third-party service providers

While no system can guarantee 100% security, we work to protect your information to industry standards.

6. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your order

  • Provide customer support

  • Meet legal or accounting requirements

Uploaded photos and custom content may be deleted after order fulfillment, unless retention is required for reprints or support.

7. Cookies & Website Analytics

Our website may use cookies and similar technologies to:

  • Enable site functionality

  • Improve user experience

  • Understand website traffic and usage patterns

You may disable cookies in your browser settings, though this may affect site functionality.

8. Children’s Privacy

Our Grand Tales™ does not knowingly collect personal information directly from children under 13. All orders and submissions must be made by an adult.

9. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal information

  • Request corrections or deletion

  • Opt out of marketing communications

To make a request, contact us at:
[support@ourgrandtales.com]

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. 

Relationship to Terms & Conditions
The use of customer-submitted content, including photos, names, and likenesses, is governed by our Terms & Conditions. This Privacy Policy explains how data is handled and protected but does not override content ownership, licensing, or indemnification provisions described in the Terms & Conditions.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Our Grand Tales™
Email: support@ourgrandtales.com

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